Skip to Content

Privacy Policy

Effective Date: July 23, 2026

Last Updated: July 23, 2026

Introduction

Vertrex LLC ("Vertrex," "we," "us," or "our") is committed to protecting the privacy and security of the personal information we collect from our clients, website visitors, and business contacts. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.

Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, mailing address, and company name.
  • Business Information: Information related to your business operations, systems, and processes that you provide to us in connection with our consulting services.
  • Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
  • Communication Records: Records of correspondence, including emails, phone calls, and text messages exchanged with our team.

Information We Process on Behalf of Our Clients

As an ERP consulting firm, Vertrex may access or process data stored in our clients' business systems (such as NetSuite and Odoo environments) in the course of providing our services. We process that information solely on our clients' behalf and at their direction, as a service provider under our engagement agreements. Such data is governed by the applicable client agreement and the client's own privacy policy, not by this Privacy Policy. If you have questions about how a company you do business with handles your information, please contact that company directly.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our consulting services
  • Communicate with you about projects, services, and inquiries
  • Send appointment reminders and project updates
  • Process payments and manage billing
  • Comply with legal obligations and enforce our agreements
  • Protect against fraud and unauthorized access to our systems

We Do Not Sell Your Information

Vertrex does not sell or rent your personal or business information, and we do not share it with third parties for their own marketing purposes. Your information is used to provide our services to you and to fulfill our business obligations, as described in this Privacy Policy.

Limited Circumstances for Disclosure

We may disclose your information only in the following limited circumstances:

  • With Your Consent: When you have given us explicit permission to share specific information.
  • Service Providers: To trusted vendors who assist us in operating our business (e.g., cloud hosting, payment processing), subject to confidentiality agreements that prohibit them from using your information for any other purpose.
  • Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information would remain subject to this Privacy Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to opt out of certain communications

We will not discriminate against you for exercising any of these rights. To exercise any of these rights, please contact us using the information provided below.

SMS/Text Messaging

If you have consented to receive text messages from Vertrex, we will use your phone number to send the messages you signed up for, such as appointment reminders and project updates. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for help, or contact us using the information provided below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third party, affiliate, or lead generator. We may share phone numbers with service providers who assist us in delivering text messages, solely for the purpose of delivering the messages you have requested.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, and analyze how the site is used. With your consent, we also use optional analytics and advertising cookies provided by third parties such as Google (including Google Analytics). These third parties may collect information about your online activities over time and across different websites when you visit our site. For details about the specific cookies we use and how to manage your choices, please see our Cookie Policy. You can also control cookies through your browser settings; disabling cookies may affect the functionality of certain features on our website.

Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Vertrex LLC

2929 Arch Street, Suite 1700

Philadelphia, PA 19104

Email: security@vertrex.com

Phone: +1 (267) 314-7932

Website: www.vertrex.com